Call us! Quick professional action is key and our technicians have the IICRC accreditation. (Institute of Inspection, Cleaning and Restoration Certification.) We will tell you what to do before we arrive but here is a general checklist. Note: If you are unable to do any or all of these things, don’t worry. We can and will, and we will be there soon!

Steps to take:
• Try to determine the source of the water entry and what areas are affected
• Check to see if you can stop the flow of water (as in a broken pipe emergency)
• If possible turn off electricity to the area at the breaker box. Do not touch electrical items in the area of the water or carry into the area any household electric items such as fans dehumidifiers or shop vacuums.
• Remove any salvageable items before they are completely destroyed.Get smaller objects off carpeted areas and move to an unaffected area.
For larger furniture or usewax paper or foil under the legs to separate them from wet carpet. This will not only minimize damage to furniture but also prevent stains.
• Make room for furniture and large items to be moved for temporary dry storage. • Wait for our professional help before doing anything else!

• What is the source of the water?
• What areas are affected?When did it occur?
• Is there wet carpet?
• Is there padding under the carpet?
• How deep is the water?

We arrive quickly with our powerful equipment and extract the water from carpet, pad, hard surfaces and upholstery. You can expect professional knowledgeable help in the following areas:

• We will pump out the excess water and begin detailed extraction.
• Even as we are working we will outline and discuss scope of work with you or your insurance adjuster to make sure everything that needs to be done is done, on time, and correctly.
• We will remove what needs to be removed, bagging and taking out of your home or business unsalvageable items and moving the rest to temporary dry areas.
• We will provide the commercial grade equipment and leave that equipment with you as long as necessary to get the area dry as quickly as possible.
• We will record and then monitor moisture levels until your property is fully dry, usually a matter of a few days.
• We will treat the affected areas with antimicrobial botanicals to keep your family safe.
• We will assess the additional steps necessary to get your home or business back on track as quickly as possible.

We have helped many people recover from catastrophic loss. That is why they and their insurance agents continue to call on us and recommend Steam Green again and again when there is an emergency.

There are three categories of water emergency based on the quality and contamination level of the water. It is important us to know what we are dealing with. This will determine the methods we use and the extent of your loss since some items may not be salvageable under certain conditions.

CATEGORIES: This describes the quality of the water and its dangers. This determines how we proceed.

Category 1: Clean, ‘clear’ or sanitary (potable) water – This poses no immediate serious health risks to you or your family. This water damage would ordinarily come from a broken supply pipe. You could drink it, except for what it contacts during the flood emergency. Though snow melt or rain water may be considered category 1. Depending upon what the water contacts it could quickly deteriorate to category 2 or 3 water. Category 1 water has no appreciable odor.

Category 2: Gray water – Grey water is contaminated water and is unsafe for either contact or consumption by you or your family and may be unsafe for you to contact. Laundry water would be considered gray water. Gray Water, is usually the result of some overflow condition of an appliance, but could also be from a toilet, or other ordinarily contained water sources such as dehumidifiers, aquariums, overflow from sump pumps or brokenor leaking water beds. This water is contaminated and may contain bio contaminants or harmful chemicals. It will deteriorate further and reach category 3 levels within 36- 48 hours. Do not leave it unattended or unaddressed.

Category 3: Black water – This category of water may be highly toxic to you and your family. It may contain raw sewage, heavy metals, pesticides,pathogens or other dangerous organic compounds. This category of water may be the result of toilet or other sewer back-ups, seawater (not a problem in our area) lake or especially rising river water. It will smell badly soon if not immediately. Do not come in contact with this water. It is extremely dangerous. Do not remove personal items, furniture or equipment. Disregard steps 2-6 above!


CLASSES: This scale describes the complexity of the emergency, the likely evaporation rate and drying time, and determines what we need to do, and what we need to provide in terms of equipment.

Class 1: Low - Minor extraction required from floor are only. Partial flooding. Few other materials affected. Quickest drying time.

Class 2: Medium - Flooding of entire room or rooms flooded with wicking on walls less than 2 feet high. Considerable extraction involved.

Class 3: High – Saturation level high. Walls affected above 2 feet and or ceiling affected. May indicate flooding from above or catastrophic flood conditions. Heavy extraction required usually following a period of high volume pumping.

Class 4: Special! - Unusual drying conditions and requirements. Could include a sealed area or one with continuous high source of humidity. (or Katrina to Noah like flooding). Serious restoration required.