Pet Remediation

Pet Remediation - Pet Urine

Pet urine is one of the most damaging things that can come in contact with carpet. Not only is it acidic which allows certain fiber types to become stained, it can destabilize dyes, break down glues and backing subject to the amount of exposure. Depending on the size of the spot and how much dwell time was involved, it is not uncommon for urine to migrate beyond the backing and into the padding. Standard hot water extraction cleaning involves removing contaminants from only the face fibers of carpet and has no deodorizing properties on its own. Once the urine has affected the backing and/or padding, this requires a more extensive cleaning process that involves these steps:

1. Use of a UV light to illuminate the areas of urine contamination. Urine contains phosphorus and broken down blood proteins which show up under a black light.

2. Natural oxidizing solution is applied to break down the urine crystals and destroy odors at a molecular level so that they can be extracted. This product is incredibly effective at destroying the odor without leaving a residual “cover up” odor behind. We use enough product to recreate the accident.

3. Sub surface extractor is used to remove the source of contamination by its ability to go beyond the backing and extract the contamination from the padding as well as the carpet. May be necessary to treat face fibers of carpet throughout rooms that have multiple spots to take care of any cross contamination that may have occurred through tracking of odor causing bacteria. This ensures the likelihood of complete odor removal.

4. Thorough cleaning and rinsing.

5. Plant based proprietary blend of essential oil deodorizer is applied.

Cat urine: cats tend to urinate in corners and along baseboards. These are areas that cannot be completely remediated with the above steps. We sometimes need to untack carpet, remove tack strips and seal subfloors with a deodorizing sealant. Occasionally, if cat urine is extensive, padding needs to be replaced and the back side of the carpet is treated.

Pet Remediation-Dog Body Oils/Odor

Due to the influx of polyester based carpet fibers in the market today along with our love of dogs, many people are having issues with dog odor in carpet. These oil loving fibers make it a challenge to remove dog body oil from the carpet through standard cleaning. Bacteria builds up on the skin and is transferred to the carpet through the oil, leaving a “doggy” smell behind. Our process rinses the fiber free of dirt, which exposes the odor containing oil on the carpet fibers. This is addressed as follows:

1. Prior to cleaning, we pre-treat the face fibers of the carpet with an oxidizing solution and allow it to dwell.

2. Clean and rinse carpet fibers thoroughly.

3. Follow up with an encapsulating deodorizer.



Black Light Detection

FAQs

This is a service we provide to our customers free of charge. We know that many times urine spots go undetected by the naked eye and customers have difficulty pinpointing where the odor is coming from. Homeowners often have no idea whether we are going to encounter one spot or several in a home where pets have full run of the house. It is actually better for us to know prior to cleaning so that we can treat the areas appropriately and decontaminate them. Otherwise, we will encounter the odor later once the areas are exposed to moisture and heat.

Yes, because you would only have the ability to treat the face fiber. Over the counter products tend to mask the odor for awhile until moisture exposes the problem again. Once the urine has gone beyond the the backing, the crystallized salts will remain there until they are broken down, rinsed and extracted. This would require professional products and tools to remove completely.
It is necessary for us to do a thorough assessment of the areas to be cleaned prior to starting any work to determine how much time and what products will be required to remediate the odor. Once we have the scope of the work to be performed we will be able to give a full explanation of the products, procedure, and pricing prior to starting any work. The customer is always informed and approves any work that we do.
The areas that have been treated down to the pad can usually be damp for up to 2-3 days afterward depending on humidity, room temp, and airflow. The products we use have antimicrobial and antibacterial properties and will continue to work as they dry.
If it is a minor urine contamination involving a few small to medium spots on a cushion or two, we may be able to treat them effectively in your home with success. However, if a larger amount of exposure has occurred (ex. adult sized amount or a cat that has repeatedly urinated in the same spot over time), the urine may possibly have soaked into the decking or frame of the furniture and this would need to be treated in our shop. There, we will be able to fully treat, extract, and dry in our controlled drying room.
We are confident that you will be able to breathe again without any offensive odor. In most cases we are able to remove the odor with one treatment. Sometimes the spot may be bigger than it appears to be on the surface due to how many times the animal has repeated the offense in the same spot. This can be explained as the iceberg affect, what you see on top may not be true of what's really underneath We only try to use enough product necessary to do the job based on what we see trying to be effective but conservative with the expense involved in remediation. If a second treatment is required, we will not charge to re-clean the areas that need to be treated, but will only charge for the product and extraction.
Padding that has a plastic like film on the back will not allow the urine to go into the pad, but will cause it to spread out on the backing of the carpet and be larger than it appears on the surface. The carpet and backing will need to be addressed with the same remediation process mentioned above. In the event this product is exposed to urine along the baseboard, which is common territory for cats, it will need to be removed and replaced. The padding is not sealed on the cut raw edge and will absorb and trap the urine making it impossible to treat, extract, and dry. We would not recommend this type of padding anywhere it is subject to getting wet at the outside edges. (ex. flooded basement)
We can apply a sealer with a unique blend of extracts designed to counteract and lock in the odor permanently. Price is determined by square foot and amount required for application.